Customer Service

Order Confirmation:

Once an order is placed, an automated confirmation email is sent to the email address used at checkout or on file. For additional details, see Order Confirmation.

Order Status:

You can always access My Account for current and previous order information. In addition to email notifications, you can use the Track My Order tool for real time shipment updates. For a more detailed view of status and tracking solutions, please see Order Status.

Order Cancellation:

WeekendsEve works hard to get orders processed and shipped using the most accurate and fastest methods available. Orders can be cancelled for any reason, for a full refund, if payment has not been captured and the package has not been fulfilled. Once a package has been processed and shipped, the order can no longer be cancelled. For further details, please see Order Cancellation.

Returns:

Items that are unused and in the original product packaging can be returned within 45 days of your purchase date as part of our Satisfaction Guarantee. For additional information please see the full Return and Exchange Policy.

Exchanges:

Exchanges can be made with select items upon approval from WeekendsEve service team, including, in some instances, items that are not under warranty. For complete details, please see the full Return and Exchange Policy.

Contact Us:

The best way to reach us is either through the online chat option or email Customer Service.

We aim to respond to all inquiries immediately, but in the event we have an unusual amount of emails, please allow up to 2 business days for a response. For additional options, please see Contact Us.